Frequently Asked Questions
Where do you deliver?
We deliver Australia-wide to metro and regional areas. See our Shipping & Delivery page for full details.
How long does shipping take?
Delivery times vary by location — metro areas typically 2–5 business days, regional 5–10 business days. See our Shipping & Delivery page for more info.
What if my plant arrives damaged?
We stand behind every plant with our 7-day plant guarantee. See our Guarantee page for details on how to claim.
What’s your return/refund policy?
Due to the perishable nature of live plants, standard returns aren’t available — but our guarantee has you covered. See our Returns & Refund Policy.
How do I care for my new plant?
Every product page includes a care guide tailored to that plant. For more in-depth guidance, browse our Plant Care Library.
Can I change or cancel my order?
We process orders quickly, so changes aren’t always possible. Please contact us as soon as possible and we’ll do our best to help.
Do you offer gift vouchers? Can you include a message?
Yes! We offer digital gift vouchers and you can add a personalised message at checkout. Browse gift vouchers.
Can't find what you're looking for?
Get in touch and our team will get back to you as soon as possible. Be sure to include your order number if you have one.
Contact Us